Case Study
Case Study: City of Creedmoor
Growing Community with Citywide Permitting
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As their population grew, the City of Creedmoor needed a better way to manage the rising volume and complexity of permit applications. By implementing Citywide Permitting, the City moved from whiteboards and paper files to a fully integrated digital platform—streamlining reviews, improving service delivery, and setting the stage for long-term community growth.
Streamlined permitting
Citywide Permitting replaced manual processes with a centralized system, allowing staff to create, track, and manage over 30 different permit types.
Improved review speed and accuracy
Custom permit templates, automated tracking, and tailored workflows led to more complete applications and faster permit approval times.
Modernized application process
Residents and developers can now manage permit applications online—reducing inquiries and allowing staff to focus on higher-value work."
“We get asked almost daily if people can apply for permits online. The new portal is really exciting because it takes a lot of pressure off of us. Now, people will be able to apply, upload documents, and follow a checklist all on their own.”
