Customer Stories
Customer Stories
Case Study Case Study: City of Stratford, ON ePermitting Solution Increases Efficiencies and Improves Citizen Service Delivery Location: Stratford, Ontario Population: Over 30,000 Modules: Citywide
Case Study Case Study: Town of High Level Implementing a Successful Asset Management Strategy Complete the form to download the case study Re-established Asset Management
Unlike some software providers, PSD Citywide relies on a dedicated in-house implementation team for every client engagement. This means your implementation is led by seasoned experts with in-depth knowledge of every aspect of the software, leveraging past client experience to help you better navigate the process and achieve your unique goals.
Citywide Platform users get access to a Knowledge Base filled with tips and tools for getting the most out of the software. We also have a dedicated team answering timely support requests or questions. In addition, we schedule regular Client Success check-ins to help you reach your long-term goals and support you along the way.
We offer tailored training packages to help users get the most out of the Citywide Platform as well as share important monthly update emails. Further, we host ongoing Virtual Product Town Halls, highlighting the latest updates with live demos. Can’t make a live session? No worries, each one is recorded and available along with additional support tools in the training resources section of the Citywide Platform.
At PSD Citywide, our clients play an important role in the development of the Product Roadmap, which we share openly with them. From insights gained through customer support tickets to feedback from our Town Halls and User Group, our clients help to drive product development each and every day.
In addition to the ongoing support and education offered to clients is PSD Citywide’s Annual User Conference. These in-person events allow users to get the training they need to get the most out of the Citywide Platform, learn about trends, and see the coming enhancements as part of the product road map. It is also a fun time to network and share ideas with colleagues from different communities!
Our team of experienced advisors and software implementation specialists are here to help you. Complete the form below to learn more about making the switch to a better experience.
