Citywide Customer Portal
Municipal Permit Application Portal with Built-In Review Workflows
Built for municipalities, the Citywide Customer Portal lets applicants submit permit applications online and sends them directly into Citywide Permitting for review, routing, and approval.
What is the Citywide Customer Portal?
The Citywide Customer Portal is a self-service online platform that helps residents, contractors, and municipal staff submit, track, and manage permit applications online — with required documents, application details, and workflow routing built in.
What It Can Do
Accept permit applications online from residents, contractors, and staff
Key Outcomes
The Citywide Customer Portal works with Citywide Permitting to create a connected, self-service experience for permit intake and review.
Faster Application Review
Applications flow directly into Citywide Permitting, helping municipalities reduce manual handoffs and move submissions into review more quickly.
More Complete Submissions
Built-in document collection and clear application steps help applicants submit the information staff need up front, reducing follow-up and resubmission.
Better Status Visibility
Applicants can track progress and stay informed throughout the permit process, which helps reduce calls and improves transparency.
Less Administrative Work
Automated routing, online intake, and centralized tracking help staff spend less time managing forms and more time on review and approvals.
See the Difference: Basic Contact Form vs. the Citywide Customer Portal
See how a basic contact form compares to a municipal permit application portal like the Citywide Customer Portal.
Basic Contact Form
Generates an application directly in e-Permitting Solution
Lets users track application progress
Supports automated routing to the right department
Lets users add location details through a map
Supports photo and file uploads (required documents)
Connects directly to municipal operations
Citywide Customer Portal
Generates an application directly in e-Permitting Solution
Lets users track application progress
Supports automated routing to the right department
Lets users add location details through a map
Supports photo and file uploads (required documents)
Connects directly to municipal operations
What is a municipal permit application portal?
A municipal permit application portal is an online system that lets residents, contractors, and staff submit permit applications, track progress, and follow them through review and approval. It helps municipalities route applications to the right reviewers and keep applicants informed at every step, making the process faster and more transparent.
How does a permit portal improve approval workflows?
By auto-routing applications to the right review team and eliminating manual email forwarding between departments, the portal reduces delays and improves response times. Map-based submissions and clear application steps also help staff prioritize and close applications more efficiently.
What types of permits can be submitted through the portal?
The portal supports multiple permit types across departments—for example, building, renovation, and other municipal permits—depending on how your municipality configures it.
Can users submit applications without an account?
Yes. The permit application portal supports both guest submissions and registered users.
Does the portal connect to Citywide Permitting?
Yes. The Citywide Customer Portal is an add-on feature of Citywide Permitting, so applications are synchronized directly with the system.
Can users track application status?
Yes. Users can view status updates and follow application progress through each stage of the review and approval process.
Your Applications. Managed in One Place.
The Citywide Customer Portal brings the entire application process online — simple, transparent, and built for the way your community actually works.
