How Citywide Software Enhances 811 Ticket Management Workflows

Key Takeaways:

• Who: Public Works teams and municipal utility departments managing excavation workflows
• What: An 811 ticket management system integration that brings locate tickets directly into Citywide software
• Benefit: Reduces email overload, improves call before you dig compliance, and centralizes excavation tracking

  Before any digging begins, there’s one critical rule every public works crew, utility department, and contractor must follow: call 811. This essential safety step prevents costly damage to underground infrastructure—such as gas lines, water mains, and telecom cables—and ensures compliance with state and federal call-before-you-dig regulations. For many local governments, 811 ticket management has never been simple or easy. Crews can receive hundreds of locate ticket emails each year, each containing critical details about dig sites and utility markings. Without a centralized system, sorting, tracking, and confirming those notices becomes time-consuming, error-prone, and inefficient. That’s why PSD Citywide now integrates directly with 811 centers, bringing excavation notifications, utility locates, and ticket updates into a single platform – so nothing falls through the cracks.  

Why Is the DigAlert® System Important for 811 Ticket Management?

DigAlert® is Southern California’s regional notification center and is part of the nationwide 811 network that protects underground utilities. When a crew plans to dig, they must submit a ticket to alert utility companies about upcoming work. Those companies then send representatives to mark underground infrastructure so crews can dig without issues. For local governments, those submissions add up: they receive hundreds of DigAlert® notifications a year. Tracking that many emails manually increases administrative overhead and the risk of non-compliance. The Citywide Platform solves these challenges by automatically syncing locate tickets, updates, and verification data directly into the system, making every excavation activity easier to manage and document.  

How Does the Notification Center Integration Work in Citywide Software?

All utility locate requests automatically appear within the Citywide Platform, linked to existing assets, service requests, and work orders.  This provides Public Works teams with several key benefits:

• No more email overload: Ticket data flows directly into Citywide software, eliminating manual email processing

• A single source of truth: Teams view the same request data in one place, reducing confusion and miscommunication

• Track status at a glance: Track each DigAlert® ticket’s progress from request to completion alongside relevant work orders

• Improved call-before-you-dig compliance: Each excavation record includes digital documentation of utility locates and responses

• Streamlined workflows: Tickets become fully actionable within the Citywide Platform: assigned, tracked, and reported just like any other work activity

 

How Does this System Simplify 811 Ticket Management?

In the past, handling 811 tickets often meant navigating a large volume of emails and manually tracking the status of each request; a time‑consuming approach that made it difficult to maintain accuracy and stay up to date. Now, with this integration, tickets flow directly into the Citywide Platform, automatically creating a centralized, up-to-date log of all excavation notifications. What once involved managing hundreds of emails each year can now be viewed, organized, and reported in just a few clicks.  

Why Was this Integration Developed for Local Governments?

The addition of this integration wasn’t just a technical upgrade: it was one of the most frequently requested enhancements from PSD Citywide software users within Southern California. Many local governments asked for a way to connect call-before-you-dig systems with their existing asset management tools, eliminating the need to toggle between platforms or manually reconcile excavation requests with ongoing projects. PSD Citywide worked with DigAlert® to create a secure, seamless system that prioritizes data accuracy, traceability, and compliance. The result is a flexible solution that connects utility notification data to the broader workflows managing infrastructure maintenance and excavation management.  

A Smarter, Safer Way to Work

The Citywide Platform isn’t just about convenience; it’s a step forward for safety, compliance, and efficiency. By bringing excavation notifications directly into a centralized platform, local governments gain:

• Streamlined “Call Before You Dig” compliance and 811 ticket management
• Improved communication among excavation and utility teams
• Centralized recordkeeping for inspections and audits
• Reduced administrative workload and risk of human error

For Public Works teams managing thousands of work orders each year, this means less time spent searching through emails and more time getting the job done safely and efficiently. PSD Citywide continues to expand its integration ecosystem, giving public sector organizations better tools to manage critical infrastructure—above and below ground.  

Frequently Asked Questions About the DigAlert® Integration

• How does the 811 ticket management integration work with work management software?

The notification center integration connects directly with Citywide software, automatically importing excavation and utility locate tickets into your work management platform. This eliminates the need for manual email handling while linking each notification to work orders, assets, and service requests for full visibility and compliance tracking.

• How does this integration improve “Call Before You Dig” compliance?

By storing all notifications and ticket responses digitally within Citywide software, the integration ensures every excavation project includes verifiable documentation of utility locates. This helps local governments meet call-before-you-dig regulatory requirements, reducing both compliance risks and administrative effort.

• What are the main benefits of 811 ticket management systems for Public Works or Utility departments?

Public Works teams gain centralized access to excavation data, automated tracking of locate status, and seamless reporting. The integration reduces email clutter, improves interdepartmental communication, and supports faster, safer excavation workflows.

• Can the integration reduce administrative workload?

Yes. Instead of manually sorting hundreds of ticket emails each year, staff can view, manage, and report all excavation notifications directly in Citywide software, saving time and reducing human error.   DigAlert® is a registered trademark of Underground Service Alert of Southern California® and does not endorse nor is affiliated with PSD Citywide.