Municipal Permitting, Licensing & Planning Software
Free up your team's time — and reduce the permit backlog for good
Centralized Asset Data
Manage roads, water, fleet, facilities, and linear assets in one connected system
Municipal Permitting Software That Delivers Faster Approvals
Why Forward-Looking Municipalities Are Going Digital
Key Outcomes
Do More With Every Permit, Application, and License
Manage Permits from Application to Approval
- Track every permit through each lifecycle stage without losing anything in the shuffle
- Automate routing, notifications, and fee collection to keep applications moving and reduce manual follow-up
- Centralize all permit records, documents, and history in one place for easy access and audit-ready reporting
Streamline Community Development
- Manage the full planning lifecycle — from pre-consultation to application and appeal — in a single configurable platform
- Improve coordination across departments with integrated data, shared workflows, and visibility into application status
- Generate reports and track planning activity to support faster, better-informed decisions
Simplify Licensing and Renewals
- Create and manage license types with custom terms, review workflows, and renewal reminders
- Process applications online, collect fees through integrated payment partners, and issue licenses without manual back-and-forth
- Keep complete licensing records with inspection history, expiration tracking, and reporting in one centralized system
Make Informed Permitting Decisions
- Report on permit volumes, application status, inspection outcomes, and processing times — filterable by type, department, and date
- Identify bottlenecks and trends through complete application history and staff workload data
- Support budget planning and compliance reporting with accurate data across permits, licenses, and planning applications
Powering Local Governments Across North America
Enhanced Features
Citywide Customer Portal
Mobile Inspections Built for the Field
Citywide Customer Portal
Citywide Mobile App
Municipal Permitting Software vs. Manual Processes
Paper-based permitting slows everyone down. Here's what changes when you go digital.
Manual Processes
Application Intake
Process Management
Payments
Field Inspections
Document Management
Reporting & Visibility
Applicant Experience
Permitting Software
Application Intake
Process Management
Payments
Field Inspections
Document Management
Reporting & Visibility
Applicant Experience
How Municipal Permitting Software Can Transform Your Processes
Get our free eBook: The Ultimate Guide to Digital Permitting
Software Built for Every Team
Community Development
Streamline the entire permitting and land development process across departments with a unified system.
Planning Departments
Manage the full land development lifecycle in one platform with configurable digital processes and integrated reporting and dashboards.
Building Departments
Run faster, more controlled permitting with digital intake, mobile inspections, centralized records, and decision-ready reporting.
Licensing Teams
Manage licensing in the same integrated system with centralized records and reporting that support better decision-making.
Applicants
Submit and track applications through a dedicated online portal that reduces in-person visits and makes the experience easier.
Case Study
How Creedmoor Modernized 30+ Permit Types
PSD Citywide is a Leading Municipal Permitting Software
Integrated Community Development workflows
Supports local governments, utilities, and other asset‑intensive environments
Modern, scalable cloud platform
Replaces spreadsheets and legacy systems with a flexible solution that grows with your municipality
Expert implementation and ongoing support
Guided implementation gets your team up and running smoothly, backed by dedicated support
Municipal Permitting Software FAQ
How does permitting software work for local governments?
Permitting software is a centralized digital system that manages the full permit lifecycle. It allows residents to apply online and automatically routes applications through planning, zoning, and code review. The system also handles fee collection, document storage, and status notifications in one place.
How does municipal permitting software improve efficiency?
Municipal permitting software improves efficiency by replacing manual, paper-based tasks with automated digital processes. Online applications trigger internal reviews, reduce administrative workload, and eliminate duplicate data entry. Current status updates, integrated payments, and mobile inspections help staff complete tasks faster and with fewer errors.
Can municipal permitting software support online permit applications?
Yes, municipal permitting software includes a public-facing online portal, like the Citywide Customer Portal, where applicants can submit forms, upload documents, and track permit status. These submissions automatically create internal processes, ensuring accurate, consistent data throughout the application lifecycle without manual entry.
What types of permits can municipal permitting software manage?
Municipal permitting software can manage a wide range of permits, including building, electrical, plumbing, and demolition permits, as well as planning applications and various municipal licenses such as those for short-term rentals, food trucks, and business operations. Most systems are configurable, allowing municipalities to support both standard and custom permit types within a single platform.
Does municipal permitting software support inspections and field staff?
Yes, most municipal permitting platforms include mobile inspection tools (like Citywide Mobile) for field staff. Inspectors can access property histories, record results, capture photos, and complete inspections on-site, even offline. Data syncs automatically once connected, and applicants can schedule inspections through the online portal.
Can permitting software handle permit fees and online payments?
Yes, permitting software includes integrated fee management and secure online payment processing. It can automatically calculate fees, apply development charges, and process payments through gateways like Stripe or Moneris. Transactions are linked to permit records and financial systems for accurate tracking and reporting.
Modern Permitting Starts Here
